Part of HBF's success comes from providing our customers with the most important components of any E9-1-1 service.

Cutting Edge Technology
HBF is the longest established
E9-1-1 provider in the industry. Over 60 million people throughout the U.S. and Canada are safeguarded by our technology.

Comprehensive Service Order Processing.
Our software facilitates the accuracy of your data and goes far beyond confirming records against the MSAG. All orders go through over 60 validation checks.

Fault Tolerant Hardware & High Performance ALI.
100% ALI availability. Our combination of software, hardware and networking mitigates any outages.

Real-Time Processing & Prompt Query Responses.
Updates happen in real-time and our ALI retrieval systems are designed for a query response of less than 1 second.

Wireline & Wireless
Our wireline solution, SYSTEM-9® is used by some of the biggest names in telecommunications. The quality of our data, high performance ALI and real-time processing set us apart from any other solution. Our wireless services utilize industry protocols such as E2, E2+, V-E2 and PAM. We provide a full suite of functionality for Phase 1 and Phase 2 deployments.

VoIP
Our unique "One-Step" i-911™ solution translates to one-stop shopping for VoIP service providers. It is FCC & CRTC compliant, supports static and nomadic subscribers, requires no dedicated trunks and utilizes web services for order provisioning. It's the only VoIP solution using a Validation Database specified by NENA standards.

Enterprise
The same unique service for VoIP can also be applied to private IP networks and still support nomadic users and multiple locations. Our i-911™ solution has the capability to accept multi-element address information, such as office numbers or hotel rooms.